Privacy policy

Privacy Policy

Effective Date: September 18, 2026

At Birchway Online, we respect your privacy and are committed to protecting the personal information you provide when shopping with us. This Privacy Policy explains how we collect, use, protect, and manage your information when you visit or make purchases through:

Website: https://www.birchway.online/

This policy is designed to align with applicable privacy requirements, including Virginia privacy standards such as the Virginia Consumer Data Protection Act, which requires transparency regarding personal data collection, processing purposes, consumer rights, and data practices.

1. Information We Collect

When you visit our website, place an order, or contact us, we may collect certain information, including:

Personal Information

  • Name
  • Shipping address
  • Billing address
  • Email address
  • Phone number
  • Payment-related information processed through secure payment providers

Order Information

  • Products purchased
  • Order history
  • Transaction details
  • Customer service communications

Technical Information

We may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Website interaction data
  • Cookies and similar technologies

2. How We Use Your Information

We may use collected information to:

  • Process and fulfill orders
  • Deliver purchased products
  • Provide customer support
  • Communicate order updates
  • Improve website performance
  • Prevent fraudulent transactions
  • Maintain business records
  • Improve our products and services

We only collect and process information reasonably necessary for legitimate business purposes and disclosed customer interactions.

3. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies help us:

  • Remember shopping preferences
  • Understand website usage patterns
  • Improve website functionality
  • Provide relevant customer experiences

You may adjust your browser settings to refuse cookies; however, some website features may not function properly.

4. Information Sharing

We do not sell your personal information for unauthorized purposes.

We may share information with trusted third parties only when necessary, including:

  • Payment processors
  • Shipping carriers
  • Website hosting providers
  • Technology service providers
  • Fraud prevention services

These providers are permitted to use information only to perform services on our behalf.

5. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect customer information from unauthorized access, disclosure, alteration, or misuse. Virginia law requires appropriate security practices based on the nature and volume of personal data handled.

However, no online transmission or storage system can be guaranteed to be completely secure.

6. Your Privacy Rights

Depending on applicable law, Virginia residents may have rights regarding personal information, including:

  • Requesting access to personal data
  • Requesting correction of inaccurate information
  • Requesting deletion of personal information
  • Requesting information about data processing practices

Requests may be submitted by contacting:

Email: [email protected]

We may verify requests to protect customer privacy and prevent unauthorized access.

7. Children’s Privacy

Our website is not intended for children under the age required by applicable law to independently provide personal information.

We do not knowingly collect personal information from children without appropriate authorization where required.