Refund policy

Return and Refund Policy

Effective Date: September 18, 2026

At Birchway Online, we believe that personal style is a reflection of individuality, confidence, and creativity. Our collection of hair accessories, including elegant hair clips, versatile claw clips, and comfortable headbands, is carefully selected to help customers express their unique style every day. We are committed to providing high-quality products and a pleasant shopping experience.

If your purchase does not meet your expectations, our Return and Refund Policy explains how we can assist you.

1. Return Eligibility

We gladly accept returns for eligible items purchased through https://www.birchway.online/.

To qualify for a return, the following conditions must be met:

  • The return request must be submitted within 30 days from the date your order is delivered.
  • Items must be unused, unworn, and returned in their original condition.
  • Products must include all original packaging, accessories, and any included materials.
  • Items that show signs of use, damage, alteration, or improper handling may not qualify for a refund.

Because our products are personal accessories that come into close contact with hair and skin, we kindly ask customers to handle items carefully when deciding whether a return is needed.

2. Non-Returnable Items

Certain products may not be eligible for return, including:

  • Items that have been worn or used.
  • Products returned without original packaging.
  • Items damaged due to misuse, improper storage, or accidental damage after delivery.
  • Clearance or final-sale items, where clearly indicated at the time of purchase.

If you are unsure whether your item qualifies for a return, please contact our customer service team before sending the product back.

3. Return Process

To begin a return request, please contact us at:

Email: [email protected]

Please include:

  • Your full name
  • Order number
  • Product name
  • Reason for return
  • Photos of the item if the product arrived damaged or defective

Our customer service team will review your request and provide return instructions.

Please do not send products back before receiving return authorization. Unauthorized returns may result in processing delays.

4. Return Shipping Responsibility

Unless the item received is defective, damaged, or incorrect, customers are responsible for return shipping costs.

If the return is caused by an error on our part, such as:

  • Incorrect product shipment
  • Defective merchandise
  • Damaged item upon arrival

we will review the situation and provide appropriate assistance, which may include a replacement or refund.

5. Refund Process

Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.

Approved refunds will be processed to the original payment method used during checkout.

Please allow:

  • 5–10 business days for our internal processing
  • Additional time depending on your bank or payment provider

Refund amounts will generally include the product purchase price. Original shipping charges, if applicable, may not be refundable unless required by applicable law or the return resulted from our error.

6. Damaged or Defective Items

We carefully inspect products before shipment. However, if your order arrives damaged or defective, please contact us within 7 days of delivery.

Please provide:

  • Order details
  • Description of the issue
  • Clear photographs showing the problem

We will evaluate the request and work toward a suitable solution.

7. Exchanges

At this time, exchanges are handled on a case-by-case basis depending on product availability.

Customers may contact our support team for assistance with exchange requests.

8. Legal Compliance

This Return and Refund Policy is designed to comply with applicable consumer protection requirements in the Commonwealth of Virginia and applicable federal laws. Nothing in this policy limits any rights that consumers may have under applicable law.