Shipping policy
Shipping Policy
Effective Date: September 18, 2026
At Birchway Online, we understand that receiving your order quickly and safely is an important part of your shopping experience. We carefully prepare each package containing our hair accessories to ensure your products arrive in excellent condition.
1. Shipping Rates
We provide:
- Free shipping on eligible orders
- Orders under $10.00 USD will incur a $5.99 shipping fee
Any applicable shipping charges will be clearly displayed during checkout before payment confirmation.
2. Order Processing Time
Orders are generally processed within:
1–3 business days
Processing includes:
- Order verification
- Product preparation
- Packaging
- Shipment arrangement
Orders placed during holidays, promotional periods, or high-volume seasons may require additional processing time.
3. Delivery Estimates
After shipment, estimated delivery times may vary depending on:
- Shipping destination
- Carrier performance
- Weather conditions
- Transportation delays
A tracking number may be provided when available.
4. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
If an incorrect address is provided, please contact us as soon as possible. We will attempt to assist; however, changes cannot always be guaranteed after shipment.
5. Lost or Delayed Packages
If your package appears delayed or lost, please contact us at:
Email: [email protected]
We will cooperate with shipping providers to investigate the issue.